Adult social care teams sometimes need laundry support for a person supported at home, in shared lives or in a supported placement, where incontinence makes household laundry difficult to sustain. This guide explains how to set up a specialist incontinence laundry arrangement around the individual: consent, who prepares the load, who pays, and what the service needs to know.
In brief: agree the arrangement with the person, name who bags and hands over laundry, decide who approves and pays, and give the service a full postcode, an estimated volume and any garments that need special care.
Start with the person, not the logistics
Discuss laundry support with the person and, where relevant, their family or advocate. Agree what will be collected, what stays at home, and how their clothes will be identified. Keep personal information on bag labels to a minimum.
Roles to agree before the first collection
- Who bags the laundry: the person, a carer or a support worker.
- Who is present at collection, or where sealed bags are left.
- Who approves the arrangement and receives invoices.
- Who to contact if collection or return timing changes.
What the laundry service needs to know
- Full postcode and access notes.
- Typical weekly volume, and how you estimated it.
- Item mix: bedding, nightwear, clothing, waterproof protectors.
- Garments with delicate or dry-clean-only labels.
- Any other contamination, such as a bed bug problem, which changes handling.
Do not include pads, clinical waste or sharps in laundry bags.
How MyLaundress handles incontinence laundry
Incontinence laundry is kept apart from ordinary laundry, washed with specialist detergents and oxygen-based additives where suitable, at temperatures the fabric allows, then dried to suit the fabric and checked before return. We manage incontinence laundry contracts worth millions of pounds, serving care homes and supported accommodation. That describes our incontinence contracts overall; it is not annual turnover or the value of any single contract.
Specialist laundry is available in London and across the rest of the United Kingdom, subject to postcode, textile suitability and agreed collection arrangements. Ordinary laundry and everyday dry cleaning remain London services, and London urgent-collection wording is not a national response promise.
Common questions
Can a family member book instead of the council?
Yes. Individuals and families can book our incontinence laundry service directly. Organisations wanting a regular arrangement can request a quote.
Is this a clinical service?
No. Follow your organisation's infection-control guidance. We do not claim clinical disinfection or regulatory approval.
- Request a care or housing provider quote
- Incontinence laundry service and prices
- Incontinence collections and resident garment continuity
- Washing incontinence bedding at home
Published 2026-10-31 by MyLaundress team. Request a regular laundry quote