Help centre
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Book a Collection Search help articlesGetting your first bag collected and choosing a window.
How do I book a collection? + Book online or in the MyLaundress app. Choose your collection window, tell us where to come, and a driver arrives at your door. Collection is usually within 2 hours of booking. When can you collect? + Door-to-door collection and delivery runs Mon–Sat 8am–11pm and Sunday 8am–2pm unless agreed in advance. Business accounts can arrange 24/7 service by prior agreement, depending on account size and demand. What are the laundrette and counter hours? + Self-service at 92 Chatsworth Road is open 8am–11pm, seven days a week. The laundrette is staffed 8am–8pm, seven days — that is when you can get coins and use the cashback facilities, and when the MyLaundress order counter is open for dropping off and collecting orders. From 8pm to 11pm the laundrette is unmanned self-service, so please bring your own coins. Which areas do you collect from? + Ordinary laundry and dry cleaning cover every London postcode. MyLaundress National coordinates specialist-only care across England, Scotland, Wales and Northern Ireland, with collection and suitability confirmed for your address. Dubai collections remain paused. Can I change or cancel a collection? + Yes. Change or cancel from your MyLaundress account or the app, or call us and we will do it for you. Tell us as early as you can so the driver is not already on the way. Do I need to be at home? + Someone needs to hand the bag over and take the delivery. Add a note when you book if there is a concierge, reception or building access step, and the driver will follow it.When your items come back, and how to follow them.
How long does it take? + London everyday laundry is returned in 24 hours and dry cleaning in 48 hours. Specialist timing is confirmed for the item and location. Around 2 days is qualified specialist treatment guidance, not a national delivery guarantee; calendar settings alone do not confirm processing time. How do I track my order? + Live status updates appear in your MyLaundress account and in the app, from collection through processing to delivery. Where are my clothes cleaned? + London everyday laundry and dry cleaning are processed at 92 Chatsworth Road, E5 0LS. London specialist orders use a separate North Tottenham facility. National specialist care uses coordinated local processing partners; we confirm arrangements for your location. Who collects and delivers? + Our own team and drivers handle collections and deliveries. At peak times we use Uber drivers in London, and Careem drivers in Dubai, to cover overspill.What things cost and how you pay.
How much does it cost? + Prices are listed per item and per service on our pricing page, with collection and delivery included. The price you see is the price you pay. How can I pay less? + The student discount and the Give £5, Get £5 referral credit all reduce what you pay. Our Save with us page sets out each one side by side. How do I pay? + Payment is taken through your MyLaundress booking account by card or mobile wallet. Business accounts can be invoiced — ask us to set that up. Do you charge for collection or delivery? + No. Collection and delivery are included in the prices shown.How we handle delicate, specialist and everyday items.
Do you clean delicate and designer items? + Yes. Delicates, tailoring, silk, leather, suede and wedding dresses are handled as specialist garment care. Flag anything valuable when you book so it is routed correctly. What about duvets, curtains and rugs? + We clean duvets, bedding, curtains and rugs. These are priced separately and usually need longer than a standard laundry turnaround. Something came back wrong — what do I do? + Contact us straight away with your order number, at hello@mylaundress.com or by phone, and we will investigate and put it right.Airbnb hosts, hotels, gyms, restaurants and offices.
Do you work with businesses? + Yes. We run accounts for Airbnb hosts, hotels, gyms, salons, restaurants and offices, with agreed schedules and consolidated invoicing. Can we get service outside the standard windows? + Business accounts can arrange 24/7 service by prior agreement, depending on account size and demand. How do I set up an account? + Send us your requirements through the commercial enquiry form and we will come back with a schedule and pricing.Managing your details and reaching a human.
How do I reach you? + Call 0800 772 3444, email hello@mylaundress.com, or message us on WhatsApp. We answer seven days a week. Is there an app? + Yes — the MyLaundress app is on the App Store and Google Play. You can book, track and manage your orders there. How do I stop marketing emails? + Use the unsubscribe link at the bottom of any marketing email, or email us and we will remove you.Our laundrette at 92 Chatsworth Road, London E5 0LS is open for self-service 8am–11pm, seven days. The order counter is staffed 8am–8pm, seven days; from 8pm to 11pm the laundrette is unmanned, so please bring your own coins.
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Scan for iPhone Scan for Android92 Chatsworth Road, London E5 0LS · 0800 772 3444 · hello@mylaundress.com
Collection and delivery: Monday to Saturday 8am–11pm, Sunday 8am–2pm unless arranged. Self-service laundrette: 8am–11pm, seven days. Business accounts: 24/7 by prior agreement only.
Book online: Book a collection